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New shopping experience at Kroger

There's a new way to shop at the Kroger in Bonsack! 

It's called Scan, Bag, Go and is designed to help get your shopping done faster.  

When you go into the store, you can get a scanner or use a smartphone app to scan products as you shop.  The customer bags the items as they go and can use the self-checkout to pay.

The Bonsack Kroger is the first store in the Mid-Atlantic Division to offer the new program.  

More self-checkout stations have been added to help with the program, and there are three Kroger team members on hand to help customers with any questions.  

A press release from Kroger also said that no employees will lose their jobs because of the program, but cashiers may be re-assigned as needed.  

Here is the press release: 

Kroger’s Mid-Atlantic Division today launched another way for customers to shop—using new technology to enable shoppers to scan products for quicker shopping.

Called Scan, Bag, Go, the service is another option for customers to shop, alongside online ordering, traditional checkout lanes and home delivery.

“Our customers want the ability to choose when and how they shop with us to make their lives easier,” said Allison McGee, corporate affairs manager of the Mid-Atlantic Division. “Our goal is to provide customers a simple, personalized shopping experience that saves them time and money.”

The Bonsack Kroger is the first store in the Mid-Atlantic Division to offer Scan, Bag, Go. The technology will be added at more stores.

Customers use a wireless handheld scanner or the Scan, Bag, Go app on their personal device to scan products as they shop. They bag them as they shop and use self-checkout to pay. All forms of payment are accepted. There is no fee to use Scan, Bag, Go.

Kroger has tested Scan, Bag, Go in several locations across the country. “Customers tell us they like being in control of their shopping,” said Kyle Russell, Scan, Bag, Go leader for the Mid-Atlantic Division. “They monitor their spending and can stay within their budgets.”

In addition, we’ve learned many customers prefer to bag their own groceries to meet their needs at home, added Russell.

“Finally, Scan, Bag, Go saves customers time by avoiding traditional checkout lanes,” she explained. “We’ve added more self-checkout stations at the store to enable customers to check out quickly.”

The number of traditional checkout lanes has been reduced, but no associates will lose their jobs because of Scan, Bag, Go, said Russell. “If we find that fewer cashiers are needed, they will be re-assigned to other jobs in the store where their experience and skills can best serve our customers,” she added.

Kroger has three Scan, Bag, Go team members in the store to assist customers. One is located at the kiosk where a video explains how Scan, Bag, Go works. Another is near the store’s secondary entrance, and the third team member is in the produce department.

The scanner allows customers to view and download digital coupons, keep a running total of their order and view current sales. A team member applies paper coupons.

The scanner has specially designed scales in the produce department for items that must be weighed.

Customers are encouraged to bring and use their own reusable bags to shop. Kroger also provides bags at the kiosk.

Kroger’s in-house research and development team invented and built the Scan, Bag, Go technology. 


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